Jennifer Moss is an award-winning journalist and author, international speaker, workplace culture strategist, and co-founder of the Work Better Institute, a global workforce policy think tank. As a workplace expert, she is regularly invited by global media outlets to share her research and insights and often works with leadership teams of large enterprise firms to measure well-being and improve organizational culture and performance.
Moss is a nationally syndicated radio columnist and writes for Harvard Business Review, Fast Company, and Fortune. Her work has also appeared in Time, The New York Times, The Wall Street Journal, and The Washington Post. She is a former member of the Global Happiness Council, in partnership with Gallup and the UN, and a contributor to their annual Global Happiness Report.
Moss is the author of three leadership books focused on workplace culture and wellness. Her first book, Unlocking Happiness at Work, received the distinguished UK Business Book of the Year Award. Her second book, The Burnout Epidemic, was named one of the “10 Best New Management Books” by Thinkers50 and was shortlisted for the 2021 Outstanding Works of Literature Awards. Her most recent book, Why Are We Here?, was released in January 2025. Jennifer’s work also appears in the HBR Guide to Beating Burnout and the HBR Emotional Intelligence series.
In recognition of her contributions, Moss was named a “Canadian Innovator of the Year” and an “International Female Entrepreneur of the Year.” She was also the recipient of a Public Service Award from the Office of President Obama and, in 2022, was named to the Thinkers50 Radar list of “30 thinkers to watch.”
Sessions
Breakout session
Wednesday, April 29, 10:45AM - 11:45AM
How to Change Culture in 20 Minutes or Less: Small System Shifts to Improve Well-Being, Motivation, and Performance
We are in a new paradigm of work that is changing under the weight of rapid disruption, rising expectations, AI acceleration, and a growing loss of community and meaning which has led to an unprecedented rise in burnout. The truth is the previous work systems we rely on are no longer designed for how people actually function today.
Grounded in behavioral science, neuroscience, and organizational research, and drawing on Jennifer Moss’s award-winning books, The Burnout Epidemic and Why Are We Here?, this workshop shows how culture changes through small, practical design choices rather than large overhauls. Moss shares a wide range of evidence-based micro shifts, many that take twenty minutes or less, that both leaders and employees can apply immediately. Over time, these small system changes compound, restoring motivation, strengthening engagement, and rebuilding connection in environments where no one has time for a culture overhaul.
Takeaways:
How to identify where rapid change, AI pressure, and rising expectations are creating misalignment and burnout in everyday work systems, and what small design fixes reduce stress and friction.
A set of evidence-based micro shifts, many under twenty minutes, that leaders and employees can apply immediately to restore motivation and strengthen engagement.
How small system changes, repeated consistently, compound over time to rebuild connection and create sustainable culture change, without overhauls or new programs.
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