With over 30 years of human resources experience, John’s passion for setting contributors and companies up for success is still going strong. John is a keynote for US and International Conferences where he shares content and thoughts on leadership, collaboration and innovation, employee success, organizational design and development as well as inclusion and diversity. John has been featured in The Wall Street Journal, Fast Company, SHRM Publications and is a regular contributor to the Humareso Blog. He is, also, co-host of the wildly popular LinkedIn Live webcast, “But First Coffee.” John is currently the President of Humareso, a global human resources consulting firm, and the husband of 1 awesome wife and the dad of 3 amazing young adults.
Sessions
Breakout session
Tuesday, April 28, 11:15AM - 11:45AM
The Psychology of Mistake Recovery: Building Trust Through Failure
How leaders respond to mistakes has a direct impact on trust, psychological safety, and team performance. In this interactive, 30-minute Skills Lab, you will explore the psychology behind mistake recovery and learn why leader responses matter more than the mistake itself.
You will be introduced to the TRUST Response Framework - a clear actionable, set of behaviors you can use when mistakes occur - and guided through short, real-world scenarios to practice applying it. You will leave with practical tools to respond to failure with accountability and empathy, strengthening trust and learning on your teams.
Key takeaways:
Understand the psychology behind effective mistake recovery
Learn the TRUST Response Framework for responding to failure
Practice applying trust-building responses in real workplace scenarios
Gain tools you can use immediately to support psychological safety
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