Customer Connect Day

Start your morning right - pick up your badge, enjoy a light breakfast, and dive into a few energizing activations to spark your Workhuman Live spirit.

In a world where innovation depends on courage, how can leaders build workplaces where people feel safe to speak up, take risks, and challenge the status quo?Join Harvard Business School Professor and celebrated author Amy Edmondson for an intimate fireside chat exploring what it truly means to lead a fearless organization. Drawing from her groundbreaking research and best-selling book The Fearless Organization, Amy will unpack how psychological safety fuels collaboration, resilience, and performance—and why it's now a competitive advantage.

In conversation with Workhuman, Amy will share practical insights to help HR and business leaders cultivate environments where every voice is heard and every idea has the power to spark transformation. This exclusive discussion will leave attendees inspired and equipped to build organizations that don't just adapt to change—but thrive because of it.

Join an unfiltered conversation with a dynamic panel of Executives as they unpack today's most pressing organizational challenges, from retaining top talent and building agile teams to understanding how AI and human data are redefining strategy.

You'll gain fresh perspective on how forward-thinking leaders are using recognition to navigate the evolving world of HR and people management and discover the role each of us plays in shaping the culture of work to come.

Over lunch, you'll have the chance to connect, share stories, and spark new ideas with fellow Workhuman customers over fun (yes, we said fun) networking opportunities.

There's no doubt that the workplace of yesteryear is rapidly changing, and leaders need to meet the people demands of today to succeed. Drawing insights from her new book, Kelly Monahan explains that there is a skill shortage and it's unlikely that the average worker has the skills necessary to be leaders in the next five years, which poses real challenges for the future. In this talk, she gives the audience three key takeaways rooted in human-powered leadership to stay ahead:

• Fostering autonomy and de-emphasizing hierarchical structures
• Cultivating a sense of purpose
• Focusing on wellness at the workplace

These strategies are vital to navigating today's complex, distributed work environment and creating sustainable, happy teams.

Learn directly from your Peers about creative ways they've leveraged recognition to heighten engagement, really embed it into the fabric of their culture and drive direct business outcomes.

Difference isn’t theoretical. It shows up when decisions stall, tension goes unspoken, and capable leaders leave meetings frustrated, wondering why alignment feels harder than it should. In today’s fast-moving, AI-accelerated environments, those moments are happening more often and costing more. When leaders avoid difference or try to smooth it over, the impact is predictable: insight gets lost, trust erodes quietly, and execution suffers. Not because people aren’t capable but because difference isn’t being led.

Susan MacKenty Brady and Lieutenant General (ret.) Leslie C. Smith, two of the three authors of the forthcoming All the Difference (Harvard Business Review Press), join Point32Health Chief People and Culture Officer Peter Church, an executive featured in the book for a frank conversation about what it really takes to lead through difference when stakes are high.

Grounded in real leadership moments - not theory - this session offers an early look at a new leadership framework designed for pressure, complexity, and competing perspectives.

Participants will leave with:

• A clear point of view: why leading through difference is now a make-or-break leadership capability
• Pattern recognition: the common missteps that derail trust and execution and how to interrupt them in real time
• Practical moves: six Target Actions leaders can use immediately to bridge perspectives, strengthen teams, and drive results

Before we hit the shuttles, let's wrap up an inspiring day of learning and kick off the celebrations ahead. It's your warm-up for the Customer Party!

Enjoy free transportation to the Customer Celebration venue.

The night's all about you—great flavors, lively beats, and a room full of good energy as we celebrate the people who make it all possible.